Frequently Asked Questions
1. Is Busy Bee Cleaners LLC licensed, bonded, and insured?
Yes. We are a limited liability corporation and we are insured for up to 2 million dollars.
2. How do you charge for services?
Once we walk through your home with you and take a look, we will email or call to give you a free quote. There is a minimum of $175.00 and the custom fee will be built on the base price and will be determined by the square footage of your home and the amount of cleaning required to get the job done.
3. How will you get into my home if I’m not there?
Once you have decided on us for your cleaning company, we will discuss whether it is more convenient for you to give us a key to your house or if you would rather give us a garage code. Either one works for us, it’s all about convenience for you!
4. How and when should I pay you for your services?
Payment is due BEFORE the services are completed on the same day. For example, if you are not home, you can simply leave payment out in a place where we can easily see it. If you are home, you can do the same, leaving payment where we can find it or you can simply hand it to us when we arrive. Then your house will be cleaned and everyone will be happy!
5. What type of payment do you accept?
Cash or check. Cash is always preferred since it’s guaranteed, but we accept checks made out to Busy Bee Cleaners LLC.
6. Do I have to leave in order for you to clean?
Nope. Since it's your house, we are definitely not going to make you leave in order for us to clean. However, it is more efficient and less awkward for us to be able to clean without the home owner around. Plus, that way you can come home to a place that smells and looks dazzling and it will seem so much more magical, like Mary Poppins swooped in while you were grocery shopping! But we have no problem working around you as well. Like we said, it’s YOUR home!
7. What is the best way to contact you?
You can call our business line direct at (612)548-4338 or e-mail us at [email protected].
8. What if I need to cancel a scheduled clean?
We prefer that you give us at least 24 hours notice if you need to cancel one of your scheduled cleans. This allows us to adjust our schedule accordingly.
9. How long will you be in my home cleaning?
It really depends how large your home is and the type of job. Most cleans take between three and four hours, but a smaller home can sometimes be done in as little as an hour and a half.
10. What happens if I feel like you missed something or didn’t do a good enough job?
We believe that you should never have to clean after your house cleaner leaves. And we are happy to receive constructive criticism! In fact, we encourage it! We want you to tell us how you want your house cleaned so that you can be happy with the job you are paying for. If we missed an area or didn’t do as good of a job as you expected, you can call, email, or tell us in person. We will be happy to correct our mistakes and improve our performance for you.
11. Will you clean up after the crime scene left at my house?
No. This is a job suited more for the FBI. Sorry for the inconvenience! That said, we can clean any body fluids and make it look great!
12. How do I know I need a house cleaner?
Not everyone loves to clean. Most people hate it, actually. If you are someone who gets a thrill from vacuuming or scrubbing stubborn rings out of toilets, you probably don’t need a house cleaner. You could call us and apply for a job working with us instead! But if you’re like most people, this isn’t your favorite thing to do in your spare time (if you have any spare time!). Maybe you have a large house and not enough time for the basics, maybe you have children with sticky fingers that like to touch all the walls and cupboards. Or maybe you physically can’t get down on your hands and knees to clean behind the toilet or vacuum the spider webs off your ceilings. Whatever your reasons are, there is nothing wrong with having someone else do the dirty work for you so you can enjoy your life. If your house just isn’t staying as clean as you want, give us a call and we’ll take care of it for you.
13. Who does the cleaning in your company?
Right now the business if family owned and operated. We have a small team of three that will go through and make your home look amazing. Included in this group of three, one of the owners will usually accompany the team as well.
14. What locations do you service?
We are based in Chanhassen so we service the metro area along with some of the surrounding suburbs like Shakopee, Chaska, and Victoria along with Bloomington, South Minneapolis, Edina, and Wayzata. If you are wondering whether or not we will come to you, call us or send an email to see if you are in the area we provide services for.
15. Do you clean carpeting?
Yes and no. We do not currently have the tools needed to clean carpeting in a green, chemical-free way. But if you want us to clean your carpets anyway, we can rent a Rug Doctor and clean your carpets for you at an additional fee.
16. What products do you use?
We use Shaklee products and common household products. For disinfecting we use Shaklee’s Basic-G which is environmentally safe and kills germs without all the harsh chemicals in most disinfectants. For multi-surface cleaning, we use a mild soap from Shaklee called Basic-H. It’s probably the best product on the market for getting things clean in a healthy, green way. At home, we actually use Basic-H for everything ranging from washing our fruits and veggies, cleaning our glass and hard surfaces, to even bathing out children! A little bit goes a long way and makes for the BEST bubbly bubble bath! For tougher, greasier messes, we use Shaklee’s Scour Off, which is a natural, mild abrasive cleaner that works like magic on showers or ovens to get things clean. We also use a range of essential oils for the natural cleaning properties they have along with the amazing aromas they can leave when we’re done cleaning.
17. What about mold in the caulking in my shower?
We can prevent mold by using a disinfectant and scrubbing at your shower till it shines. Recurring cleans are the best way to keep any mold from forming. Weekly cleans are best for this, but every other week works too. If the mold is already in the caulking of your tub/shower, there’s not much we can do. If you request bleach, we can get much of it off, but most of the time, once mold is deep in the caulking there's no way to get rid of it without replace the caulking completely.
18. What if I have hard water?
We can usually get rid of most hard water build-up in your home. It just takes time and lots of scrubbing!
19. Do you pick up and organize clutter too?
If you need us to, we can. It may cost more since it’s a bigger job, but if you need help organizing we are there for you!
20. Do you do one-time cleans?
Not typically. We prefer to have recurring clients so we can get to know them on a more personal level. However, if the circumstances are pretty dire we will try to step in and help.
21. Do you do dishes?
Yes we do! Washed, dried, and put away at extra cost.
22. Do you do laundry?
Yes, we will wash, dry, fold, and put laundry away for you at extra cost.
23. Will you clean out my microwave?
Yes, this is part of the regular cleaning that we will do for you each time we visit your home.
24. Will you clean out my refrigerator?
Yes, for an extra charge. It takes a long time to remove everything, clean out all the drawers and doors and insides of a fridge. If you would like your refrigerator cleaned and looking like new, please let us know in advance so we can build the extra time into our schedule.
25. Will you clean my oven out?
Yes we will! But since this is not a regular job for scheduled cleans, just let us know in advance so we can build the extra time into our schedule, just like having your fridge cleaned. Cleaning out your oven is a big job that takes extra time so we do ask an extra fee to be added to your regular payment. The cost will be based on the type of work it will take to clean your oven.
