Frequently Asked Questions
1. Is Busy Bee Cleaners LLC licensed, bonded, and insured?Yes. We are a limited liability corporation and we are insured for up to a million dollars.
2. How do you charge for services?
When we first began our business we charged an hourly rate. Over time we have learned that it makes more sense and is easier for us and the clients to charge a flat fee based on the services needed. So basically, we will come take a look at your home and come up with a quote based on the type of job needed to get your home the way you want it.
3. How will you get into my home if I’m not there?
Once you have decided on us for your cleaning company, we will discuss whether it is more convenient for you to give us a key to your house or if you would rather give us a garage code. Either one works for us, it’s all about convenience for you!
4. How and when should I pay you for your services?
Payment is due BEFORE the services are completed on the same day. For example, if you are not home, you can simply leave payment out in a place where we can easily see it. If you are home, you can do the same, leaving payment where we can find it or you can simply hand it to us when we arrive. Then your house will be cleaned and everyone will be happy!
5. What type of payment do you accept?
Cash or check. Cash is always preferred since it’s guaranteed, but we accept checks made out to Busy Bee Cleaners LLC.
6. Do I have to leave in order for you to clean?
Nope. Since its your house, we are definitely not going to make you leave in order for us to clean. However, it is more efficient and less awkward for us to be able to clean without the home owner around. Plus, that way you can come home to a place that smells and looks dazzling and it will seem so much more magical, like Mary Poppins swooped in while you were grocery shopping! But we have no problem working around you as well. Like we said, it’s YOUR home!
7. What is the best way to contact you?
Phone calls and e-mails seem to be the best way. You can call our business line direct at (612)548-4338 or e-mail us at email@example.com. You can also send text messages to either John or Jenna’s cell phone once you receive those numbers.
8. What if I need to cancel a scheduled clean?
We prefer that you give us at least 24 hours notice if you need to cancel one of your scheduled cleans. This allows us to adjust our schedule accordingly. You can cancel via phone or e-mail. We charge a $75.00 fee for cancellations made in less than a 24 hour time period.
9. How long will you be in my home cleaning?
It really depends on the house and the type of job. A large house with a lot of hardwood floors will require much more time than a smaller, carpeted house. But for a larger house we are usually cleaning for at least four hours. A smaller house can take as little as an hour and a half. Once we get used to cleaning your house we will also become more efficient and it will sometimes begin to take less time. Don’t be alarmed if this happens. It’s a good thing!
10. What happens if I feel like you missed something or didn’t do a good enough job?
We believe that you should never have to clean after your house cleaner leaves. And we are happy to receive constructive criticism! In fact, we encourage it! We want you to tell us how you want your house cleaned so that you can be happy with the job you are paying for. If we missed an area or didn’t do as good of a job as you expected, simply call, email, or text and let us know. On our next scheduled visit, we will be happy to correct our mistakes and do a better job.
11. Will you clean up after the crime scene left at my house?
No. This is a job suited more for the FBI. Sorry for the inconvenience!
12. How do I know I need a house cleaner?
Not everyone loves to clean. Most people hate it, actually. If you are someone who gets a thrill from vacuuming or scrubbing stubborn rings out of toilets, you probably don’t need a house cleaner. You could call us for a job instead! But if you’re like most people, this isn’t your favorite thing to do in your spare time. Maybe you have a large house and not enough time for the basics, maybe you have children with sticky fingers that like to touch all the walls and cupboards. Or maybe you physically can’t get down on your hands and knees to clean behind the toilet or vacuum the spider webs off your ceilings. Whatever your reasons are, there is nothing wrong with having someone else do the dirty work for you so you can enjoy your life. If your house just isn’t staying as clean as you want, give us a call and we’ll take care of it for you.
13. Who does the cleaning in your company?
The cleaning is divided between me, Jenna, my husband, John and employees who have had extensive background checks and training. We have four children at home, so when I’m out doing the cleaning, John is at home taking care of the family. On days where it’s possible, we like to clean as a team. In the future we plan on hiring employees and teaching them the same methods and skills that we have. Until then, it’s just us.
14. What locations do you service?
We are based in Chanhassen so we service the metro area along with some of the surrounding suburbs like Shakopee, Chaska, and Victoria. Bloomington, South Minneapolis, Edina, and Wayzata are also some other areas we service. If you are wondering whether or not we will come to you, just shoot us an e-mail or give us a call and we will be happy to answer your questions.
15. Do you clean carpeting?
Yes and no. We do not currently have the tools needed to clean carpeting in a green, chemical-free way. But if you want us to clean your carpets anyway, we can rent a Rug Doctor and clean your carpets for you at an additional fee.
16. Will you clean up bodily fluids?
Whether you like to admit it or not, toilets are usually a pretty good area to find bodily fluids. We will clean the toilet with urine or feces on or around it since we’re cleaning the toilet anyway. We will NOT clean large amounts of blood or vomit however. That’s just a safety risk we’re not willing to take. And it’s gross. Ew.
17. What products do you use?
We use Shaklee products and common household products. For disinfecting we use Shaklee’s Basic-G which is environmentally safe and kills germs without all the harsh chemicals in most disinfectants. For multi-surface cleaning, we use a mild soap from Shaklee called Basic-H. It’s probably the best product on the market for getting things clean in a healthy, green way. At home, we actually use Basic-H for everything ranging from washing our fruits and veggies, cleaning our glass and hard surfaces, to even bathing out children! A little bit goes a long way and makes for the BEST bubbly bubble bath! For tougher, greasier messes, we use Shaklee’s Scour Off, which is a natural, mild abrasive cleaner that works like magic on showers or ovens to get things clean. We also use a range of essential oils for the natural cleaning properties they have along with the amazing aromas they can leave when we’re done cleaning.
18. What about mold in the grout in my shower?
We can keep mold at bay by using a disinfectant and scrubbing at your shower till it shines. Recurring cleans are the best way to prevent any mold from coming back. Weekly is best for this, but every other week works too. If the mold is already in the grout or in the caulking of your tub, there’s not much we can do. Aside for bleaching or re-grouting, the mold stains will most likely not go away. And we don’t like bleach. We can re-grout it or re-caulk it for you though!
19. Will you sanitize the floors at my house?
Yes. At every clean we use our nifty Shark steamer or microfiber cleaning tools and we will sanitize all the hard floors of your home. At. Every. Clean.
20. What if I have hard water?
We can usually get rid of most hard water build-up in your home. It just takes time and lots of scrubbing! Sometimes it’s a process that we have to revisit at each scheduled clean, but in most cases we can get the hard water gone in one deep clean. The exception is for faucets. Aside for taking them off and soaking them in vinegar overnight, sometimes we just can’t get all the hard water residue to come off. But if you have hard water build up on your shower doors or walls, that’s something we can do!
21. Do you pick up and organize clutter too?
If you need us to, we can. It may cost more since it’s a bigger job, but if you need help organizing we are there for you!
22. Do you do one-time cleans?
Not typically. We prefer to have recurring clients so we can get to know them on a more personal level. However, if the circumstances are pretty dire we will try to step in and help.
23. Do you do dishes?
For an extra fee of $10.00 per load of dishes, yes we do. Washed, dried, and put away.
24. Do you do laundry?
For an extra fee of $10.00 per load of laundry, yes, we will wash, dry, fold, and put laundry away for you.
25. Will you clean out my microwave?
Yes, and this is at no extra cost to you! This is part of the regular cleaning that we will do for you each time we visit your home.
26. Will you clean out my refrigerator?
Yes, for an extra charge. It takes a long time to remove everything, clean out all the drawers and doors and insides of a fridge. This is something extra you will need to ask for since it’s not part of the regular cleaning services we offer.
27. Will you clean my oven out?
As like the refrigerator, this can be a big job and will require extra payment. But yes, we can clean your oven for you. And you will NOT be disappointed!